Cancellation policy

Effective date: September 8, 2026

This Subscription Policy applies to the website fawnelle.com and all related storefronts, checkout pages, emails and customer-service channels (together, the “Site”) operated by WILOECOM LLC, a Wyoming limited liability company doing business as “Fawnelle” (“Fawnelle”, “we”, “us”, “our”). Our registered address is 30 N Gould St, Ste R, Sheridan, WY 82801, United States. You can reach us at support@fawnelle.com.

Our Subscribe & Save program gives you our lowest price, free shipping, and automatic refills so you never miss a day. This policy explains how it works, what you are agreeing to, and how to pause, change or cancel — all in plain English.

1. What you agree to when you subscribe

By selecting a subscription at checkout you authorise us to charge your chosen payment method automatically at the interval shown (for example every 24 days for one jar, every 48 days for two jars, every 96 days for four jars) until you cancel. The recurring price is displayed on the product page, in the cart and at checkout before you confirm your order. Your subscription starts on the day of your first order.

2. Locked price

Your subscription price is locked at the amount shown when you subscribed. It never goes up while your subscription stays active, even if our retail prices change. If we ever need to change your price for any reason, we will notify you by email at least 30 days in advance and you may cancel before the change takes effect.

3. Renewal reminders

We email you at least 3 days before every renewal with the date, the amount and a link to manage your subscription. Renewals are billed on the scheduled date and ship the same business day.

4. Manage your subscription — pause, skip, edit, cancel

You are in control, with no minimum commitment and no cancellation fee. From the customer portal (link in every subscription email, or by logging into your account on the Site) you can at any time:

  • Cancel in a few clicks — no phone call, no waiting, no questions.
  • Pause for as long as you like and resume whenever you want.
  • Skip the next shipment.
  • Change the delivery date or the frequency.
  • Change the quantity or bundle.
  • Update your address or payment method.

You can also email support@fawnelle.com with “Cancel subscription” and your order number; we will confirm within 1 business day. Cancellation is effective immediately for all future renewals. To avoid being billed for the next cycle, cancel before the next billing date shown in your portal.

5. Refunds on subscriptions

  • Your first subscription order is covered by our 60-Day Money-Back Guarantee, including one opened jar.
  • Renewals: if you contact us within 24 hours of a renewal charge and it has not shipped, we cancel and refund it in full. If it has shipped, you may return it unopened within 30 days of delivery for a full product refund.

6. Failed payments

If a renewal payment fails (expired card, insufficient funds), we notify you by email and retry automatically over the following days. If payment still fails, the subscription is paused — nothing ships and nothing is charged — until you update your payment method.

7. Product changes and availability

If a product is temporarily out of stock, we will delay the shipment and inform you; you will not be charged for a shipment that does not go out. If a product is discontinued, your subscription is cancelled and you are notified. If we reformulate or update the packaging, your subscription continues with the updated product and we tell you in advance.

8. Automatic-renewal law notice

For customers in California and other jurisdictions with automatic-renewal laws: the terms above (recurring charge, amount, interval, how to cancel) constitute the clear and conspicuous disclosure of the automatic-renewal offer, your affirmative consent is given when you place a subscription order, and you can cancel online at any time through the customer portal without contacting support.

9. Contact

WILOECOM LLC (d/b/a Fawnelle) · 30 N Gould St, Ste R, Sheridan, WY 82801, United States · support@fawnelle.com