Shipping policy
Effective date: September 8, 2026
This Shipping Policy applies to the website fawnelle.com and all related storefronts, checkout pages, emails and customer-service channels (together, the “Site”) operated by WILOECOM LLC, a Wyoming limited liability company doing business as “Fawnelle” (“Fawnelle”, “we”, “us”, “our”). Our registered address is 30 N Gould St, Ste R, Sheridan, WY 82801, United States. You can reach us at support@fawnelle.com.
Free, fast and tracked — that is the standard on every Fawnelle order. Here is everything you need to know.
1. Where we ship
We currently ship to the United States, Canada, the United Kingdom and Australia. If your country is not listed at checkout, we are not able to deliver there yet.
2. Shipping cost
Shipping is free on every order, whatever the size, for all four countries. There are no hidden handling fees.
3. Processing time
Orders are processed and handed to the carrier within 24 hours (1 business day) of payment, Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed the next business day. Subscription renewals ship on the day the renewal is billed.
4. Delivery estimates
| Destination | Estimated delivery after dispatch |
|---|---|
| United States | 2–5 business days |
| Canada | 3–7 business days |
| United Kingdom | 3–7 business days |
| Australia | 4–7 business days |
These are estimates based on carrier performance, not guarantees. Remote areas, PO Boxes, military addresses, customs inspections, weather and peak seasons can add a few days. Delivery estimates start from dispatch, not from the order date.
5. Tracking
As soon as your order ships you receive an email (and SMS if you opted in) with your tracking number and a link. Tracking can take up to 24–48 hours to show its first scan. You can also track your parcel from the order status page linked in your confirmation email.
6. Customs, duties and taxes
No customs, no duties, no surprise fees. Orders to Canada, the UK and Australia are shipped with duties and taxes handled so that the price you see at checkout is the total you pay. If a carrier ever asks you to pay an import charge on a Fawnelle order, do not pay it — contact us with a photo of the request and we will resolve it.
7. Address accuracy
Please double-check your shipping address at checkout. We cannot redirect a parcel once it has been handed to the carrier. If you notice an error, email support@fawnelle.com immediately with your order number; we will correct it if the order has not yet shipped. Parcels returned to us because of an incomplete or incorrect address are re-shipped free of charge once, or refunded minus our actual shipping cost.
8. Lost, delayed or stolen parcels
- Delayed: if tracking has not moved for 7 days (10 days international), contact us and we will open an investigation with the carrier and, if needed, send a free replacement.
- Lost: a parcel is considered lost if it has not been delivered 15 business days (U.S.) or 25 business days (international) after dispatch. We then send a free replacement or a full refund — your choice.
- Marked delivered but not received: please check with household members, neighbours, your building’s mailroom and the carrier’s local depot, and wait 48 hours (carriers sometimes scan early). If it still has not turned up, contact us within 7 days of the delivery scan; we will file a claim and make it right with a replacement.
- Damaged in transit: send us a photo within 14 days of delivery and we replace it free — see our Refund Policy.
9. Multiple-jar bundles and subscriptions
Bundles ship together in one parcel. Subscription refills ship automatically at your chosen interval (every 24 days per jar) so you never run out; you receive a reminder email a few days before each renewal, and you can change the date at any time from the customer portal.
10. Questions
Our support team answers within 1 business day: support@fawnelle.com.