Refund policy

Effective date: September 8, 2026

This Refund Policy applies to the website fawnelle.com and all related storefronts, checkout pages, emails and customer-service channels (together, the “Site”) operated by WILOECOM LLC, a Wyoming limited liability company doing business as “Fawnelle” (“Fawnelle”, “we”, “us”, “our”). Our registered address is 30 N Gould St, Ste R, Sheridan, WY 82801, United States. You can reach us at support@fawnelle.com.

We want you to feel completely safe trying Fawnelle. That is why every first order is covered by our 60-Day Money-Back Guarantee — twice the industry standard. This policy explains exactly what is covered, what is not, and how to claim.

1. The 60-Day Money-Back Guarantee

  • Who is covered: every customer, on their first order with us (one guarantee claim per customer / household / shipping address).
  • Window: you have 60 days from the day your first order is delivered (per carrier tracking) to request a refund.
  • Opened jars are fine: the guarantee covers one opened jar, because we know you need to actually try it. Any additional jars from the same order must be unopened and sealed to be refunded.
  • No questions asked: you do not have to justify your request. We may ask a couple of optional questions to improve our products — answering is never a condition of your refund.
  • Amount refunded: the full product price you paid for the eligible jars (including any discount already applied). Shipping was free, so there is nothing to deduct. Bank or currency-conversion fees charged by your bank are outside our control.

2. How to claim

  • Email support@fawnelle.com with the subject “Refund” and your order number (it is in your confirmation email) and the email address used at checkout.
  • We reply within 1 business day with your refund confirmation. In most cases you do not need to ship anything back. If we do ask for unopened jars to be returned (for example on bundle orders), we provide a prepaid label for U.S. orders; international return shipping is at your cost unless the product was faulty.
  • Refunds are issued to the original payment method within 2 business days of approval. Your bank or card issuer may take a further 5–10 business days to show the credit. PayPal refunds usually appear within 24 hours.

3. What the guarantee does not cover

  • Orders placed after your first order (re-orders and subscription renewals) — see Section 4.
  • More than one opened jar per customer.
  • Products purchased from any website or seller other than fawnelle.com.
  • Requests made more than 60 days after delivery.
  • Orders returned to us because of an incorrect address you provided, or refused at delivery — these are refunded minus our actual outbound shipping cost once the parcel is back.
  • Abuse of the guarantee (multiple accounts, repeated claims, resale). We reserve the right to refuse future orders in such cases.

4. Subscription renewals and repeat orders

  • Subscription renewals are not covered by the 60-day guarantee, but you can pause, skip or cancel at any time before the next billing date from the customer portal — see our Subscription Policy.
  • If a renewal was charged and you contact us within 24 hours and the parcel has not shipped, we cancel and refund it in full.
  • If a renewal has already shipped, you may return it unopened within 30 days of delivery for a full product refund; return shipping is at your cost unless we made a mistake.

5. Damaged, defective, wrong or missing items

If your parcel arrives damaged, a jar is broken or its seal is compromised, you received the wrong product, or an item is missing, email support@fawnelle.com within 14 days of delivery with a photo of the item and the packaging. We will send a free replacement or a full refund — your choice — at no cost to you and with no need to return anything.

6. Order cancellations and changes

We ship fast. If you need to cancel or change an order, contact us as soon as possible. Orders can be cancelled for a full refund as long as they have not been handed to the carrier (usually within a few hours of ordering). Once shipped, the 60-Day Guarantee applies instead.

7. Chargebacks

Please contact us before opening a dispute with your bank. Our refund process is faster than a chargeback and we resolve every legitimate request. Chargebacks filed on orders that were delivered and eligible for our refund process may be contested with delivery evidence.

8. Your statutory rights

This policy is in addition to, and does not limit, any rights you have under the consumer-protection laws of your country or state (including the UK Consumer Rights Act 2015, the EU Consumer Rights Directive, the Australian Consumer Law and applicable Canadian provincial legislation). For UK and EU customers: the 14-day statutory right of withdrawal applies to unopened, sealed jars from the date of delivery; our 60-day guarantee goes further and covers an opened jar.

9. Contact

WILOECOM LLC (d/b/a Fawnelle) · 30 N Gould St, Ste R, Sheridan, WY 82801, United States · support@fawnelle.com